If the points below describe your situation, this is where we can help.
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A claim form has arrived from a name you barely recognise
Lowell, Cabot, PRA Group, Link, Intrum — or a solicitor firm acting for them — claiming an old credit card, loan, catalogue, overdraft, or phone account. They bought the debt; they're not who you originally owed.
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The debt is old — possibly too old to enforce
For most consumer debts, if six years have passed since you last paid or acknowledged the debt in writing, it may be statute-barred — too old for a court to enforce under the Limitation Act 1980. The date of your last payment can be the whole case.
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The amount looks wrong — or you don't recognise the debt at all
Fees and interest stacked on top, no statements showing how the figure was reached, a debt that's been sold two or three times, or an account you genuinely don't remember opening.
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You want them to prove it
For credit agreements, you can require the claimant to produce the signed agreement, the default notice, and the notice of assignment. If they can't produce the agreement, the debt may be unenforceable while they fail to do so. Debt purchasers often can't — and claims quietly get discontinued.
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The deadline is real
14 days to respond from when the claim was served — acknowledging service extends it to 28 days for your Defence. Miss it and a default judgment (CCJ) can be entered without anyone hearing your side: six years on your credit file, and bailiffs become possible.
A court claim is sometimes the tip of something bigger. Free, regulated debt advice exists for the whole picture — and for the claim itself. Try these first.
✓ Free routes by stage
We mean this — try these first. They cost nothing, the advisers are FCA-regulated charities, and unlike us they can advise you on what to do.
This claim is one of several debts you're juggling?
National Debtline (0808 808 4000) and
StepChange give free, confidential advice on your whole situation — repayment plans, write-off options, and what to prioritise. If you're a sole trader, ask National Debtline about their business debt service.
Need the pressure paused while you get advice?
The government's
Breathing Space scheme can freeze enforcement, interest, and most contact from creditors for up to 60 days while you work out a plan. You apply through a debt adviser — another reason to call one first.
Want plain-English guidance on CCJs and what they mean?
Citizens Advice — Debt and Money covers county court claims, judgments, and bailiffs, and local offices can sometimes help you fill in the forms.
Want formal legal advice on whether to defend?
Advocate (the Bar's pro bono unit) matches eligible litigants with barristers who advise for free.
Law Centres advise on debt in many areas. Both have application processes — start early, the clock doesn't pause for them.
Decided to defend — or found a CCJ you never knew about?
That's where we come in — drafted Defence, prove-it letters, and set-aside applications. See what's in a pack below.
Every pack is built around the specific facts of your case — who's claiming, what they say you owe, when you last paid, and what paperwork they have or haven't produced. Here's what's in a typical pack.
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Defence
Your formal written response to the claim, drafted to the grounds available to you — statute-barred under the Limitation Act, no agreement produced, wrong amount, debt already settled, or not your account. Filed using Form N9B or directly through Money Claim Online.
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"Prove it" request letters
The letters that put the burden where it belongs. A CCA request — made under the Consumer Credit Act 1974 — requires the claimant to produce the credit agreement itself. A CPR 31.14 request requires them to show you the documents their claim relies on: the agreement, the default notice, the notice of assignment. What they can't produce shapes your Defence.
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Witness Statement
Your signed, structured account — the history of the account, what you've paid and when, what correspondence you've had. Ready to sign with a Statement of Truth.
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Chronology
A dated timeline from account opening to the claim — payments, defaults, sales of the debt, letters received. In a limitation defence, this timeline is the argument.
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Exhibit Index
Every piece of evidence — bank statements, credit report entries, old correspondence, anything the claimant has sent — numbered, described, and easy for a judge to navigate.
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Evidence Gap note
What's missing and where to find it. For example: your statutory credit reports from all three agencies showing the default date and last payment, a Subject Access Request (SAR) to the original lender — a written request under data protection law — for the full account history and payment records, or bank statements old enough to show when you actually last paid.
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Document Usage Guide
A plain-English explanation of each document — what it does, when to send or file it, what to expect next. So you walk into the process knowing what every piece of paper is for.
Tier options — each tier builds on the one below.
- Essential (£99) — Chronology, Exhibit Index, Key Facts summary, Evidence Gap note, and Document Usage Guide. The full paper trail, indexed and ready. Suits anyone who has drafted their own Defence and just needs the supporting bundle prepared.
- Standard (£199) — Everything in Essential, plus a fully drafted Defence, the CCA and CPR 31.14 request letters, and a Witness Statement (PDF and Word). The pack most debt defendants need.
- Full Pack (£299) — Everything in Standard, plus a Hearing Framework and one round of revisions. The right choice if the claim is allocated and a hearing date is set.
- Complex (£499) — Bespoke pack for cases that don't fit the standard pattern — an application to set aside a default judgment you've just discovered (N244), several claims arriving together, or a counterclaim.
Fourteen days goes quickly. Let's get your response in.
Upload the claim form and particulars, every letter the claimant or collectors have sent, your credit report if you have it, and any old statements. We'll prepare your Defence, the prove-it letters, Witness Statement, Chronology, and Exhibit Index — prioritised around your deadline.
Submit your case ↗
Everything below is reference material — the full list of documents that can appear in a debt defence, court forms, an evidence checklist, and external resources — for anyone working through their case themselves.
The documents below appear most often when defending county court money claims. Not every case needs all of them — it depends on the grounds available and how far the claim progresses.
Core documents
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Acknowledgment of Service Core — buys you time
Filed within 14 days of service, this extends your Defence deadline to 28 days from service. Done online via MCOL in minutes.
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Defence (N9B) Core
Your formal response setting out why you dispute the claim, in the structure the court expects.
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CCA Request Core — credit agreements
A statutory request for the credit agreement. While the claimant fails to comply, the agreement may be unenforceable.
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CPR 31.14 Request Core
A request for the documents mentioned in the Particulars of Claim — agreement, default notice, notice of assignment, statements.
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Witness Statement Core
Your signed, structured account of the account history and the dispute — the evidence the court relies on.
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Bundle (small claims format) Core — for hearings
All your documents paginated, tabbed, and indexed in the format the court expects.
Situational documents
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Application to Set Aside a Default Judgment (N244) If a CCJ was entered without your knowledge
Many people discover a CCJ months later on their credit file — often because the claim went to an old address. The court can set it aside if you act promptly and have a real prospect of defending.
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Admission / Part Admission (N9A) If you accept some or all of the debt
Used to admit the claim and offer payment by instalments — sometimes the realistic route, and a debt adviser can help you decide.
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Application to Vary Payments (N245) After judgment
Asks the court to reduce instalments on an existing CCJ to what you can actually afford.
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Subject Access Request (SAR) To the original lender
A written request for the full account history — payment records, default notices, and correspondence — often the evidence that pins down the limitation date.
⚠ Evidence people often forget to include
- Your statutory credit reports — free from all three agencies (Experian, Equifax, TransUnion); they show default dates, last payment dates, and who currently owns the debt
- Old bank statements — the cleanest proof of when you last actually paid; banks can usually provide several years back on request
- The envelope the claim came in — the postmark matters for working out your deadline
- Every letter from every collector — debts that have been sold leave a paper trail of "we now own your account" letters; keep them all
- Notice of assignment letters — the claimant must have told you the debt was transferred to them; if they didn't, say so
- Default notice — if you kept it, the dates on it matter; if you never got one, that matters too
- Settlement or payment-plan records — proof of any full-and-final settlement or agreed reduced payments on the account
- Proof of address history — relevant if the claim was served at an address you'd left, especially for set-aside applications
Deadlines in money claims are unforgiving — 14 days to respond, 28 if you acknowledge service. If a default judgment has already been entered,
set-aside applications are judged partly on how quickly you acted once you knew. Whatever you do, do it this week, not next.
DocketWorks is not responsible for content on external websites.
Each form below links directly to the official GOV.UK page. These descriptions explain what each form is for —
not whether you should file it. If you are unsure which step to take next, seek independent advice — for debt it's free (see above).
Online portals — submit or respond directly:
These organisations and websites may provide useful guidance on debt claims.
DocketWorks does not endorse any external site — these links are for information only.
National DebtlineFree, FCA-regulated debt advice charity — court action guides, statute-barred factsheets, and a sample letter library. 0808 808 4000
nationaldebtline.org ↗
StepChange Debt CharityFree debt advice and managed solutions — debt management plans, Breathing Space, and CCJ guidance
stepchange.org ↗
Citizens Advice — Debt and MoneyPlain-English guidance on county court claims, CCJs, bailiffs, and managing repayments
citizensadvice.org.uk ↗
GOV.UK — County Court JudgmentsThe official guide to CCJs — what they mean, the register, and how to pay or challenge one
gov.uk ↗
Limitation Act 1980The statute behind statute-barred debt — section 5 sets the six-year limit for simple contract debts
legislation.gov.uk ↗
Consumer Credit Act 1974The statute behind CCA requests — sections 77–79 cover the right to a copy of your credit agreement
legislation.gov.uk ↗
Courts.uk — For Litigants in PersonPlain-English procedural reference for civil court procedures in England & Wales: forms guide, fee calculator, and step-by-step walkthroughs
courts.uk ↗
They have to prove it. Walk in ready to make them.
Send us the claim pack and whatever paperwork you have — we'll flag what's missing, what to request, and prepare your response around the deadline.
Submit your case ↗
Important: DocketWorks is a document preparation service, not a law firm. The information on this page is procedural —
which documents exist, which forms apply, and where free help is available. What we cannot do is advise on the merits of your case:
whether your defence will succeed, or whether defending is the right choice over settling. For advice on that — free for debt matters — speak to
National Debtline,
StepChange, or
Citizens Advice.