Important — please read first. DocketWorks is a document preparation service. We are not a law firm, not solicitors, and we are not regulated by the Solicitors Regulation Authority, the Bar Standards Board, or any other legal regulator. We do not give legal advice, and nothing we produce is legal advice. We prepare factual, evidential documents from the information you give us — you remain in charge of your own case. By using our service you confirm that you understand and accept this. If you need advice on the law or your prospects, you should speak to a solicitor or barrister.
1. About DocketWorks
DocketWorks ("we", "us", "our") is a document preparation service operating in England and Wales. We provide document preparation services to self-represented litigants — people who are bringing or defending a civil claim or tribunal application without a solicitor (also called "litigants in person").
- Email: contact@docketworks.co.uk
- Website: docketworks.co.uk
- Company and ICO registration: applications in progress — registration numbers will be published here once issued
These terms form a contract between you and us. They apply to any client who buys a document pack from us. By placing an order you accept these terms.
2. The service we provide
We prepare a factual, evidential document pack based on the information and documents you supply. Depending on the tier you have selected, the pack may include:
- A master chronology and exhibit index.
- A summary of the key facts and an analysis of evidence gaps.
- A Data Subject Access Request (DSAR) letter ready for you to send.
- Practical guides explaining how to use the pack (How-To Guide, Step-by-Step, Document Usage Guide).
- A draft witness statement (Standard tier and above).
- Hearing notes (Full Pack tier and above).
- Bespoke documents appropriate to your case (Complex tier).
Our work is to organise and present the facts and evidence you provide in the format the court or tribunal expects. Where our documents refer to a statute, rule or case, that reference is included so that you can read and rely on the source yourself — it is general legal information for your reference, not advice on how the law applies to your particular case.
The pack is provided to you electronically (PDFs and, for documents you need to edit or sign, Word documents). You review, complete, sign and file the pack yourself.
3. Our regulatory position
This clause sets out, clearly, what we are and what we are not — because it matters to how you should use our service.
- We are not a law firm and we are not solicitors or barristers. No solicitor-client (or barrister-client) relationship is created by using our service.
- We are not regulated by the Solicitors Regulation Authority, the Bar Standards Board, CILEx Regulation, or any other legal services regulator.
- Preparing factual documents from information you supply is not a "reserved legal activity" under the Legal Services Act 2007. We do not carry out any reserved legal activity. In particular, we do not conduct litigation on your behalf, we do not exercise a right of audience (we do not speak for you in any court or tribunal), we do not prepare or lodge documents in our own name as your legal representative, and we do not administer oaths.
- Because we are not a regulated legal services provider, our service is not covered by the protections that apply to regulated lawyers — for example, you cannot bring a complaint about us to the Legal Ombudsman, and we are not covered by the SRA Compensation Fund.
- Nothing we produce constitutes legal advice. We do not advise you on the merits of your case, on what to argue, on what your claim is worth, on tactics, or on whether to settle.
If at any point your case needs something that falls outside document preparation — advice on the law, representation, or a regulated legal service — you should engage a solicitor or barrister. Our packs include a "Further Support" section pointing you to the right places to find that help.
4. What we do not do
To put it beyond doubt, the following are outside the scope of our service. We do not:
- Give legal advice on the merits, strength, value or likely outcome of your case.
- Advise you on which legal argument to run, what tactics to adopt, or whether or when to settle.
- Tell you whether a deadline or limitation period applies to you, or calculate it for you. Where a deadline appears relevant we may flag it for you to check, but managing time limits remains your responsibility.
- Predict or guarantee any outcome.
- Represent you, attend court or tribunal with you, or speak on your behalf.
- Negotiate, correspond, or otherwise communicate with the other side, the court, or the tribunal on your behalf or in our name.
- File, issue, serve or lodge documents at court for you. The pack is yours to file via the appropriate online or paper route.
- Sign a Statement of Truth, or any other document, on your behalf. Only you can do that.
- Complete the [INSERT] sections of the pack for you — those require your personal knowledge and input.
- Take on case types outside our service (see our What We Don't Do page and clause 13 below).
If you need any of the above, you should engage a solicitor, a barrister (including under the Direct Access scheme), or another appropriate service. See our What We Don't Do page for who to turn to for each.
5. Pricing tiers and deliverables
| Tier | Price | Typically suits claims of value |
|---|
| Essential | £99 | under £300 |
| Standard | £199 | £300 to £1,000 |
| Full Pack | £299 | £1,000 to £5,000 |
| Complex | from £499 | Employment Tribunal and high-value or bespoke claims |
The deliverables for each tier are listed on our pricing page and confirmed in writing when you order. The Complex tier is priced from £499; where bespoke work is involved we will confirm the full fee in writing before you commit, and any additional work is agreed in writing before it begins. We will tell you before you pay if we believe the tier you have chosen is not the right fit for your case.
6. Payment
Payment is due in full at the time of ordering. We accept the payment methods shown at the time of ordering. Work begins once payment has cleared and you have provided the documents we need.
If you ask us to upgrade your tier mid-case, the additional cost is the difference between the two tier prices and is payable before the upgraded work begins.
7. Revisions
Our Complex tier includes two rounds of revision. The Essential, Standard and Full Pack tiers do not include free revisions, but we will correct factual errors or omissions in our work at no charge.
A "round of revision" means one set of consolidated changes returned to us in a single response, not unlimited piecemeal back-and-forth.
8. Cancellation and refunds
You have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a contract with us within 14 days of placing your order.
However, because document preparation begins as soon as we receive your case materials, where you ask us to begin work within the 14-day cancellation window you accept that you will lose your right to cancel for work we have already done. If you cancel after work has begun, you remain liable to pay for the work performed up to the point of cancellation. A pro-rata refund will be given for work not yet done.
Outside the 14-day window, refunds are at our discretion. We will always consider refund requests in good faith and resolve them in line with the Consumer Rights Act 2015.
9. Your responsibilities
By using our service, you confirm and agree that:
- You are over 18 and have legal capacity to bring or defend the claim yourself.
- You remain the litigant in person and retain sole conduct of, and responsibility for, your case at all times.
- The information and documents you supply are true, accurate and complete to the best of your knowledge, and you understand that our pack can only be as good as the information you give us.
- You will read the whole pack carefully before signing or filing anything, and you will check it against your own knowledge of the facts.
- You will personally complete any [INSERT] markers in the pack and personally sign any Statement of Truth.
- You are responsible for checking and meeting all court or tribunal deadlines, filing requirements and procedural rules that apply to your case.
- You understand that we have not advised you on whether your case will succeed.
- You will seek qualified legal advice where the pack flags a point as [LEGAL ADVICE RECOMMENDED], or wherever you are unsure.
10. Liability
We will exercise reasonable care and skill in preparing your pack. However:
- Our work is based on the information and documents you give us. We are not responsible for checking that information against other sources, and we are not liable for any loss arising from information you supplied that was incomplete, inaccurate or out of date.
- Our documents reflect the information available to us and the law as we understand it at the date the pack is delivered. We are under no obligation to monitor your case, or update the pack, after delivery.
- We do not warrant that any particular outcome will be achieved in your case. The outcome depends on factors outside our control, including the merits as the court sees them, the conduct of the other side, the evidence, the procedure you follow, and the application of the law.
- We are not liable for any loss arising from your use, completion, signing, filing or non-filing of the pack, or from a deadline you did not meet — the duty to file the right document, correctly completed, at the right time rests with you.
- Our total liability to you under or in connection with this contract, however arising (whether in contract, negligence or otherwise), is limited to the fees you have paid us for the pack.
- We are not liable for any indirect, consequential or special losses, including loss of profit, loss of opportunity, or loss of reputation.
- Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights you have as a consumer that cannot lawfully be excluded, or for any other liability that cannot lawfully be excluded.
11. Intellectual property
The templates, structures and methodology we use to produce our packs are our intellectual property. When you pay for a pack, we grant you a non-exclusive, non-transferable licence to use the documents we produce for the purposes of your own case. You may share the pack with a solicitor, barrister or McKenzie Friend assisting with that case. You may not resell, redistribute, or publish the pack.
12. Confidentiality
We treat the information you supply as confidential and will not share it with anyone outside our small number of named processors (see our Privacy Policy) without your consent, except where required by law.
You agree to keep our templates and methodology confidential and not to publish or republish them.
13. When we may decline a case
We may decline to take on a case, or end our work mid-case, if:
- The case is outside our service area (we serve England and Wales only).
- The case is of a type we do not handle (see our What We Don't Do page).
- The case requires legal advice or representation rather than document preparation.
- We become aware that information you have given us is materially incorrect.
- The case raises a regulatory issue we are not in a position to help with.
- You behave abusively or threateningly towards us.
If we end our work mid-case we will return any fees you have paid for work not yet done.
14. Complaints
If you are unhappy with our service, please email contact@docketworks.co.uk within 30 days of the issue arising. We will acknowledge your complaint within 1 working day and aim to resolve it within 5 working days, with a formal review stage if you are not satisfied. Our full process is set out in our Complaints Policy.
Because we are not a law firm, complaints about us cannot be taken to the Legal Ombudsman or the Solicitors Regulation Authority. If we cannot resolve a complaint between us, the courts of England and Wales have jurisdiction (see clause 17).
15. Time limit for claims against us
Any claim you wish to bring against us in connection with a pack we have prepared must be notified to us in writing within six months of the date we delivered that pack to you. This does not affect any rights you have as a consumer that cannot lawfully be limited in this way.
16. Changes to these terms
We may update these terms from time to time. The "Last updated" date at the top of this page reflects when they were last changed. Any change applies to orders placed after the change. The version in force when you ordered governs your contract with us.
17. Governing law and jurisdiction
These terms and any dispute arising under them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.
For anything to do with these terms or the service we provide:
- Email: contact@docketworks.co.uk