DocketWorks ("we", "us", "our") is a document preparation service for self-represented litigants in England and Wales. We are the data controller for the personal data we collect about you through this website and during the course of preparing your document pack.
You can reach us at:
We are not a law firm. We do not provide legal advice. This privacy policy explains how we handle the personal data you give us when you use our service.
Our intake forms are hosted by Tally and are embedded on this website. When you submit a form we receive:
We use Zoho Mail as our business email service. Any emails you send to contact@docketworks.co.uk, and any documents attached to those emails, are received and stored on Zoho's mail servers.
We store the documents you supply, and the document pack we produce, in Zoho WorkDrive (cloud storage), in a folder specific to your case.
Some cases (notably employment, housing, and benefits) involve special category data under Article 9 UK GDPR — typically health information you share to evidence your case. We process this data only because it is necessary for the establishment, exercise or defence of legal claims (Article 9(2)(f) UK GDPR).
We do not currently run third-party analytics on this site. The Tally embed may set its own cookies for form functionality (see the Cookies section below).
| What we use your data for | UK GDPR lawful basis |
|---|---|
| Preparing your document pack and corresponding with you about your case. | Article 6(1)(b) — performance of a contract with you. |
| Processing special category data (e.g. medical evidence) where the case requires it. | Article 6(1)(b) read with Article 9(2)(f) — legal claims. |
| Keeping records of completed cases for complaint-handling and as evidence of work done. | Article 6(1)(f) — legitimate interests (running and protecting the business). |
| Complying with our own legal and regulatory obligations (e.g. record-keeping for HMRC, ICO). | Article 6(1)(c) — legal obligation. |
We share your personal data only with the following processors, each of which acts on our instructions and is subject to a data-processing agreement:
| Processor | Purpose | Data shared |
|---|---|---|
| Tally (Tally.so — Belgium) | Hosts our intake forms. | Whatever you submit through the form. |
| Zoho Corporation (Zoho Mail and Zoho WorkDrive) | Business email and case-document storage. | Email correspondence and uploaded case documents. |
| Our accountant, when commissioned | Annual accounts and tax filings. | Invoice and payment records only — not case documents. |
We do not sell your personal data, and we do not share it with marketing or advertising third parties. Canva is used only for our own branding and design and does not receive client data.
Tally and Zoho are international providers and may process data outside the United Kingdom. Where this happens we rely on the UK extension to the EU Standard Contractual Clauses (the "UK Addendum"), the UK-EU adequacy decision (for EU servers), or — where relevant — the UK-US Data Bridge, to make sure your data is protected to UK GDPR standards.
You have the right to:
To exercise any of these rights, please email contact@docketworks.co.uk. We will respond within one calendar month of receiving your request.
If you are not satisfied with how we have handled your data or your request, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, or by phone on 0303 123 1113.
This website does not set its own analytics or advertising cookies. The Tally form embed may set strictly necessary cookies for form functionality (for example, to remember partially completed answers if you reload the page). Tally publishes its own cookie policy at tally.so/help/cookies.
Our service is intended for adults who are dealing with civil litigation. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have done so in error, please contact us and we will delete the data.
We may update this policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last changed. We will not reduce your rights under this policy without notifying you.
For anything to do with this Privacy Policy, your personal data, or your rights under UK GDPR: